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If you can’t log in to the FYLD Android/iOS app or FYLDCloud web desktop
If you can’t log in to the FYLD Android/iOS app or FYLDCloud web desktop

Some basic steps to help you get back into the FYLD app or FYLDCloud web desktop

Rebekah Walker avatar
Written by Rebekah Walker
Updated over 2 weeks ago

Objective

To assist users in troubleshooting login difficulties for the FYLD mobile app or FYLDCloud web application, ensuring smooth access to the platform.

Background

Issues logging in can arise for various reasons, ranging from forgotten passwords to problems with authentication methods. The steps to resolve the issue may vary depending on the method you use to log in—such as Magic Link, Username and Password, or Single Sign-On (SSO).

This guide provides a clear pathway to identify your login method and address any barriers to logging in.

Steps

Part 1 - How Do You Usually Log In?

  1. Logging in with a Magic Link or one-time password (OTP):

    • This method sends you an email or text with a link directly opening the FYLD mobile app or FYLDCloud, depending on your role (fieldworker or manager).

  2. Logging in with a Username and Password:

    • If you typically log in by entering your email address and password on the FYLD login page.

  3. Logging in with a Single Sign-On (SSO) provider:

    • For users accessing FYLD through providers like Okta or Microsoft Entra, entering your email redirects you to another authentication page. Here, you’ll need to provide your username, password, and additional verification details.

Contacting FYLD Support

If you’re unable to resolve your login issue, don’t hesitate to reach out for assistance:

  • Use the Chat With Us feature in the top-right corner of the FYLD app.

  • Email the support team at help@fyld.ai.

  • Please review the article 'Using FYLD Support' for additional support options.

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