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Login Issues

Some basic steps to help you get back into the FYLD app

Sandy avatar
Written by Sandy
Updated over a year ago

In the event that you are unable to log into the FYLD, this can be caused by a number of reasons.

Please take a look at our checklist and troubleshooting steps below to help you get back into your FYLD account:

  • Case and spaces

    • Emails and passwords are case and space sensitive so check for incorrect ones before trying to log in.

  • Selecting country

    • Always check the top right of your app login page to make sure the country is correct, you can change it by clicking the 3 dots next to the flag

  • Web browser

    • FYLD on a PC/Laptop does not work with Internet Explorer. For best results we recommend Chrome.

  • Default browser

    • Before trying to log in, you may need to make sure you have the correct default browser on your device which should be Google Chrome. You can check this in your device settings. Scroll to the end of this article for the steps on how to set your device's default browser.

  • Compatibility

    • FYLD is designed to work with Android operating system versions 8.0 or above. If your phone does not support this you may need to contact your managers or request a new phone from IT.

  • Country code

    • To use a login link with your mobile number, you need to make sure that the phone number on your account uses the correct country code or you will not receive the SMS. For example, UK numbers remove the first '0' and replace it with '+44'.

If this has not remedied the issue, please ensure you follow the steps below to clear your cache:

How to clear your app data/cache

Android

  • On your phone home screen hold the FYLD icon

  • Click 'App info'

  • Click 'Storage'

  • Clear Data

  • Open the app and log back in

iOS

  • Go to your phone's settings

  • Tap your name

  • Tap 'iCloud'

  • Tap 'Manage Storage'

  • Tap an app.

  • Tap 'Delete Data'

  • Tap 'Delete to confirm'

  • If you are unable to follow these steps on your iOS device, then you will need to uninstall and reinstall the app to reset your data. You can do this by searching the app hold the FYLD icon and select delete

How to set your default browser

Android

  • Go to your phone's settings

  • Find and tap 'Apps'

  • Open 'Default Apps' or 'Choose default apps'

  • Tap 'Browser App'

  • Select 'Chrome'

iOS

  • Go to your phone's settings

  • Scroll to the browser app

  • Tap the app, then tap 'Default Browser App'

  • Select Chrome, to set it as the default.

  • A tick will appear to confirm that it's now the default
    ​

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